Return & Refund Policy

01 / Before delivery

If you wish to cancel an order before digital content has been supplied, contact us promptly. We will check the order status and any applicable cancellation rights.

Submitting a cancellation request does not automatically stop a delivery already in progress.

02 / After digital content is supplied

Because digital files cannot be physically returned, change-of-mind refunds are generally not offered after the purchased content has been supplied, except where required by applicable law.

This does not remove your rights if the content is faulty, inaccessible, incorrect, or materially different from its description. Digital supply alone does not automatically remove any statutory withdrawal right.

03 / Problems we can review

• Missing, corrupted, or unreadable files.
• Delivery of the wrong product or an incomplete file package.
• Content materially different from the listing.
• Duplicate charges for the same purchase.
• Download problems that remain unresolved after reasonable troubleshooting.

Depending on the issue and applicable law, a remedy may include restored access, corrected files, replacement content, a price reduction, or a refund.

04 / How to request help

Email service@naryinww.com with your order number, checkout email address, product name, and a description of the issue. Screenshots may help, but please hide sensitive information.

Report problems promptly so we can investigate. This request does not impose a shorter deadline than any mandatory consumer rights.

05 / Refund handling

Once your refund is approved, we will email you to confirm the approved amount. We will initiate the refund within 3 business days of approval, or sooner where required by applicable law.

Refunds are issued to the original payment method. If the payment provider cannot return funds to that method, we will contact you to agree on an appropriate alternative.

After initiating the refund, we will email you the refund initiation date and any available transaction reference. Approval and initiation may occur on different dates.

Funds are generally expected to appear within 5–10 business days after the refund initiation date. This is an estimated bank or payment-provider processing time, separate from our refund initiation period. Actual posting times may vary.

If you have not received your refund more than 10 business days after the refund initiation date, contact service@naryinww.com with your order number. We will check the refund status and provide an available transaction reference to help trace the payment.

If you have not received an initiation notice within 3 business days after approval, please contact us so we can confirm the status.

For our refund initiation period, business days mean Monday through Friday, excluding public holidays in China. The estimated 5–10 business-day posting period follows your bank or payment provider’s business days and holiday schedule.

Printing costs, ink, paper, tools, and third-party services are purchased separately and are not included in a routine refund of the digital purchase price. Any additional rights provided by law remain unaffected.

06 / Consumer rights

Nothing in this policy excludes mandatory rights relating to digital content. Where local law provides a withdrawal period, any early-supply exception applies only when the legally required conditions, including express consent and acknowledgment where applicable, have been met.